Privacy Policy

Qoachy ("we", "us", or "our") operates the Qoachy mobile application and coaching platform (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service you agree to the practices described here.

Information We Collect

• Account information — your name, email address, phone number, and password when you create an account.
• Profile and fitness data — your gender, date of birth, height, weight, body measurements, training experience, and goals.
• Activity data — workouts completed, meals logged, check-ins, adherence, and progress you record in the app.
• Progress photos — images you choose to upload to track your progress. These are stored privately and shared only with your coach.
• Communications — messages you exchange with your coach through the Service.
• Device and technical data — device type, operating system, app version, and push-notification tokens used to deliver notifications.

How We Use Your Information

• To provide the coaching Service and deliver your training and nutrition plans.
• To let your coach review your progress and adjust your program.
• To send you reminders, updates, and announcements through push notifications.
• To operate, secure, maintain, and improve the Service.
• To comply with legal obligations.

Health and Fitness Data

The Service processes health and fitness information you provide, such as body measurements and progress photos, solely to deliver personalized coaching. We do not sell this data, and we do not use it for advertising. The Service does not provide medical advice and is not a substitute for professional medical care.

How We Share Information

We share your information only as needed to run the Service:

• With your coach — the coach you are subscribed to can see the profile, activity, photos, and messages you share for coaching purposes.
• With service providers — trusted vendors that host our infrastructure, database, storage, and push-notification delivery, acting on our behalf under confidentiality obligations.
• For legal reasons — when required by law or to protect the rights and safety of our users.

We do not sell your personal information to third parties.

Data Storage and Security

Your data is stored on secure servers with encryption in transit. Progress photos and coach media are kept in private storage and are accessible only through short-lived, signed links. We apply access controls so that each coach can only reach the data of their own clients.

Data Retention

We retain your information for as long as your account is active. You may request deletion of your account and associated data at any time, after which we delete or anonymize it, except where we must retain it to meet legal obligations.

Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to withdraw consent. To exercise these rights, contact us using the details below.

Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you in the app.

Contact Us

If you have any questions about this Privacy Policy or your data, contact us at privacy@qoachy.com.